Frequently Asked Questions
Read through our FAQs for answers to your pressing questions, chat with our team
Clean Origin ships to the following countries:
- United States
- United Kingdom
Please click here to learn more about our international shipping policies.
For domestic orders, we offer free FedEx Standard Overnight delivery on all custom engagement rings and loose diamonds. To make your Clean Origin experience as comfortable as possible, we also offer free return shipping on all ring orders and loose Lab Created diamond orders.
All other domestic orders are shipped via free FedEx 2 Business Day delivery. These orders can be upgraded to FedEx Standard Overnight delivery at an additional cost.
You will receive an email with your FedEx tracking number once your order has shipped.
Please note that a signature is required for all deliveries.
Absolutely! You can have the package shipped to a FedEx Ship Center or a FedEx Print and Ship to be Held for Pickup, where it can be held for up to five Business days.
- Upon Checkout, first enter the ship to details. Make sure that you input your first and last name and your phone number, for pickup and contact purposes.
- On the first line for Address write FedEx Hold for Pickup. On the second line, write the address of the FedEx location you would like the package to be held, then press Next.
- After selecting your payment method, either with Affirm, Credit Card, or Wire transfer, uncheck the box next to "My billing and shipping address are the same". This will allow you to enter a different address for billing purposes.
Nope! Your Clean Origin purchase will arrive in an unmarked cardboard box. Inside, you'll find your custom Clean Origin ring box, crafted in eco-friendly paper. The blue low-profile box is designed to discreetly fit inside your pants or jacket pocket — perfect for keeping it safe and secret before the big question.
Loose diamonds are secured within an elegant suspension box. Suspended within a transparent window your diamond appears as if it is floating, allowing it to be held up and inspected in the light.
Learn more about our packaging, here.