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CLEAN ORIGIN Lifetime Manufacturing Warranty

Clean OriginTM is dedicated to not only providing its customers with brilliant lab-grown diamonds but also peace of mind in knowing that Clean Origin stands behind the quality and craftsmanship of our jewelry with a lifetime guarantee that it will be free from manufacturing defects at the time of delivery.

All of our jewelry is manufactured using the very best materials and is thoroughly inspected prior to shipment. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair, replace, or substitute it without additional cost to you. If we determine that damage is not caused by a manufacturing defect and should charges apply, we will notify you prior to performing any work on your item. Replacement and repair times are dependent upon the severity of the damage and availability of a replacement. Clean Origin will pay for the costs of shipping and handling of all jewelry covered under the Clean Origin Lifetime Manufacturing Warranty. A $50 deposit will be taken before the shipment of your item to Clean Origin for evaluation, which covers the cost of shipping the item and an evaluation by our expert jewelers to determine if the damage is subject to the warranty. This fee is refunded in full for all warrantied repairs. We also offer complimentary shipping back to the customer for all warrantied repairs. Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the deposit will be applied to this repair. If the customer chooses not to perform the repair, the deposit will be applied to cover the shipping charge back to the customer after evaluation.

If the item is no longer available, Clean Origin may, in its discretion, replace with like-kind of the original item.

Repair or service performed by a jeweler other than Clean Origin will void the warranty. The Clean Origin Lifetime Manufacturing Warranty does not cover damages caused by negligence, normal wear and tear, improper care, accident, discoloration of precious metals caused by chemicals, or the natural breakdown of materials over an extended time and use. The Clean Origin Lifetime Manufacturing Warranty only covers original and unaltered products.

If you have any questions at all please don’t hesitate to contact Clean Origin Customer Service at 1 (888) 487-2145 or email at: advisor@cleanorigin.com.

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Often confused with cut, the shape of a diamond is the physical appearance that it takes. The most popular shape is the round brilliant.
The cut of a diamond determines how effectively light that enters the stone is refracted within and reflected back through the top of the diamond, providing sparkle. The best cut grade is defined as Ideal, followed by Excellent, Very Good, Good, and Fair. Fancy shape stones often do not receive cut grades and will be listed as 'None.'
Carat refers to the actual weight of a diamond and is a unit of measure equal to 0.2 grams. In all diamonds, carat weight is a large contributor to the price of the stone.
The color in diamonds is actually the absence of color, graded on an alphabetical scale from D to Z, with D being a colorless diamond and Z being yellow.
Clarity measures the amount of inclusions or imperfections found in a diamond. The best clarity is VVS1 followed by VVS2, VS1, VS2, SI1, and SI2. Although other levels of clarity exist, we only carry diamonds with quality we can stand behind.
A cut grade that makes up less than 1% of all the diamonds in the world. Perfectly symmetrical with plenty of sparkle. Viewed from above, you will see eight symmetrical arrows and from below, eight perfectly symmetrical hearts.