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FREE SHIPPING BOTH WAYS WITH FEDEX
We offer free FedEx Standard Overnight delivery within the United States and Canada on all custom engagement rings and loose diamonds. To make your Clean Origin experience as comfortable as possible, we also offer free return shipping on all ring orders and loose Lab Created diamond orders.
All other orders are shipped via free FedEx 2 Business Day delivery. These orders can be upgraded to FedEx Standard Overnight delivery at an additional cost.
You will receive an email with your FedEx tracking number once your order has shipped. Please note that a signature is required for all deliveries.
We at Clean Origin have helped thousands of people like you celebrate their love with the ultimate symbol of commitment. We understand the need to maintain discretion so you can pick just the right time to present your purchase. Please let us know what we can do to help you maintain your surprise. Special arrangements, such as Saturday delivery or delivery on a particular date, can be made by contacting us at 1 (888) 487-2145.
If you would like the package to be held at a FedEx staffed location, please follow the steps below:
Upon Checkout, first enter the ship to details. Make sure that you input your first and last name and your phone number, for pickup and contact purposes.
On the first line for Address write FedEx Hold for Pickup. On the second line, write the address of the FedEx location you would like the package to be held.Then press next
After selecting your payment method, either with Affirm, Credit Card, or Wire transfer, uncheck the box next to "My billing and shipping address are the same". This will allow you to enter a different address for billing purposes.upon Checkout, check the box "SHIP TO DIFFERENT ADDRESS". Make sure that you input your first and last name and your phone number, for pickup and contact purposes.
We offer fast, free international shipping to Australia and the United Kingdom.
CUSTOMS, DUTIES AND VAT
International customers are responsible for additional duties, taxes, surcharges and VAT. To confirm additional fees, please check with your local authorities prior to placing your order.
For your protection, Clean Origin always:
- Insures and registers all items for their full value.
- Requires that all deliveries are made to a physical business or home address only. We do not ship to P.O. Box addresses.
- Requires an adult to sign for the delivery of all orders.
- For insurance purposes Clean Origin is unable to reroute packages after they have left our facility.
Clean Origin is committed to delivering every order as quickly as possible. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control and may result in an unavoidable delay to your delivery. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. If you have any questions about our shipping procedures, please contact us at 1 (888) 487-2145.