We will process the request and provide the paperwork, instructions, and FedEx shipping label within 48 hours, via email. Please follow the provided instructions. The FedEx Boxes are free at the FedEx office near you. We will send you an email and let you know we received your package before getting to work. Most resizing can be done in 5 to 10 business days and since we ship all of our rings FedEx Standard Overnight delivery you can expect your ring back within 11 business days. If we encounter a delay for any reason at all we will let you know immediately and give you an expected date of shipment.
Some ring designs, for example, Eternity Bands, cannot be resized after the ring has been built for you or may have a limited size range available. These items will be clearly marked in the product description and we will make every effort to work with you to ensure that the correct size is ordered. Many couples choose to have their engagement ring engraved and this is a sweet way to commemorate the occasion. We would like to suggest that you be sure the ring is the proper size prior to having it engraved as we cannot guarantee the integrity of the engraving during the resizing process. If you resize your ring at the time of purchase, any subsequent resizes will be subject to fees.
Please do not hesitate to call one of our jewelry consultants at 888-487-2145 with any questions or for guidance on ring sizes.
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