Frequently Asked Questions

Read through our FAQs for answers to your pressing questions, chat with our team

Shipping FAQ

Do You Ship Internationally?

Clean Origin ships to the following countries:

  • United States
  • Canada

Please click here to learn more about our international shipping policies.

How fast can I get my order?

We offer free FedEx standard overnight shipping on every domestic order.

These services deliver Monday–Friday. Saturday delivery is only available in certain areas for an additional charge by contacting customer service at advisor@cleanorigin.com.

An adult signature is required for all delivery on all orders.

Can you ship my package to a FedEx location to be held for pick up?

Absolutely! You can have the package shipped to a FedEx Ship Center or a FedEx Print and Ship to be Held for Pickup, where it can be held for up to five Business days.

  • Upon Checkout, first enter the ship to details. Make sure that you input your first and last name and your phone number, for pickup and contact purposes.
  • On the first line for Address write FedEx Hold for Pickup. On the second line, write the address of the FedEx location you would like the package to be held, then press Next.
  • After selecting your payment method, either with Affirm, Credit Card, or Wire transfer, uncheck the box next to "My billing and shipping address are the same". This will allow you to enter a different address for billing purposes.
Does anything on the shipping box indicate what is inside?

Nope! Your Clean Origin purchase will arrive in an unmarked cardboard box. Inside, you'll find your custom Clean Origin ring box, crafted in eco-friendly paper. The blue low-profile box is designed to discreetly fit inside your pants or jacket pocket — perfect for keeping it safe and secret before the big question.

Loose diamonds are secured within an elegant suspension box. Suspended within a transparent window your diamond appears as if it is floating, allowing it to be held up and inspected in the light.

Learn more about our packaging, here.

Are your shipments fully insured?
Yes. All of our shipments are 100% insured.

Financing and Insurance

Does Clean Origin offer layaway plan?
We currently do not offer that option. However, we do offer financing through Affirm, one of the leading ecommerce finance companies.
Do you offer jewelry insurance?
Yes. Through our trusted partner, Zillion, we offer worldwide jewelry coverage against loss, theft, accidental damage and disappearance. Insurance by Zillion can be purchased at checkout. Insurance cannot be purchased for loose diamonds. Learn more.

Quality

Are Clean Origin Lab Created diamonds certified by the GIA?
We partner with several independent, highly reputable diamond certification laboratories. The two most prominent ones are IGI (International Gemological Institute) and GCAL (Gem Certification and Assurance Lab). Learn more about the certification process here.
Why is the cut grade missing from some of your stones?
If the shape of the stone is not a traditional round, it may not have a cut grade. There are many ways to cut a Marquis, a Radiant or an Oval stone (to name just a few) in order to play up brilliance and beauty. For this reason, cut grades are not typically assigned to these types of "fancy shape" diamonds.

Promotions

ID.me Member Discounts
ID.me members (Government, Identity, Medical Verification, Military / Nurse Verification / Responder / Student / Teacher) are eligible for $50 off Jewelry over $500 and/or $150 Off the purchase of an engagement ring with a Lab Created Diamond over $1,000. Please note, the offer is valid only for customers residing in the United States.